6 Best Help Desk Software’s for Shopify Merchants in 2021

Help desk software can help you improve customer service, increase sales and increase repeat customers. Shopify has put together a list of the top help desk software for Shopify companies. Consider the features, cost, and distinctive qualities of each solution to choose the best one for you.

Help desk software may help you improve customer service, increase customer happiness, increase sales, and increase the number of repeat customers in your shop.

The frosting on the cake, though, is that there are so many possibilities that picking the best one is difficult.

As a result, we’ve put together a list of the six top help desk software for Shopify companies. To choose which solution is right for you, consider the features, cost, and distinctive qualities of each.

MyAlice:

MyAlice is not like the other five help desk software options on this list. It has created with the primary objective of assisting eCommerce retailers and owners in improving their customer service. We don’t aim to cater to all types of enterprises or sectors.

Who it’s great for:

eCommerce businesses that are willing to go all-in on customer service.

MyAlice pricing:

Basic plan:

$15/month for 150 monthly active members (MAU) and $0.15 for each additional MAU. This strategy has three team members and three channels.

Pro plan:

Start at $50/month with 500 monthly active members (MAU) and $0.1 per additional MAU. This package includes 5 team members and 5 channels.

Advanced plan:

$300/month for 5,000 monthly active members (MAU) plus $0.09 for each additional MAU. This subscription includes 20 team members and limitless channels.

On request, a customized plan will be made available.

Notable features:

• Smart automation allows you to update orders straight from your support desk, allowing you to work quicker.
• Using a desktop or mobile application, manage client requests for numerous stores.
• Use macros to automate operations and actions such as adding tags and performing bulk actions.
• Set rules depending on consumer intentions to provide immediate assistance.
• It’s simple to use, there’s no learning curve, and there’s no feature overload.
• Easy to use, no learning curve involved, no feature overload.
• Customer service that is unbiased for all merchants, regardless of the plans they are utilizing.

Zendesk:

For all enterprises, Zendesk is an all-in-one customer care and customer relationship management (CRM) platform. It is well-known for a variety of aspects ranging from customer service to marketing and sales.

Who it’s great for:

Enterprises and large teams.

Zendesk pricing:

Zendesk cost begins at $19 per agent per month, but because of its complexity, you might wind up spending a lot more. To discover more, read their in-depth explanation.

Notable features:

• Support, Guide, Chat, Talk, Sell, Explore, Gather, Support Suite, and Sales Suite are just a few of the goods available.
• Customer data, interactions, and other information should be tracked and managed.
• Over 60 different languages from across the globe are supported.
• Omnichannel support, business rules, CSAT, SLA, agent roles, different ticket formats, enhanced encryption, and security are just a few of the features available.
• Large firms will benefit from its excellent reporting, measurement, and data analysis capabilities.
• There are over 1000 connectors in a variety of areas, including project management and marketing automation.

Freshdesk:

Freshdesk is a strong but user-friendly customer support software for any company that needs to get up and operate fast. It’s regarded as the ideal option for Zendesk since it offers almost the same functionality at a lesser cost than its competition. That’s not even taking into account the fact that Freshdesk has a free plan, but Zendesk does not.

Who it’s great for:

Small and medium businesses, SaaS startups.

Freshdesk pricing:

Freshdesk has five distinct plans (Free, Blossom, Garden, Estate, and Forest) that vary in price from free to $99/month/agent when paid yearly (the price would be $125 if billed monthly).

Freshdesk’s entry-level premium plan (Blossom) costs $15 per agent per month, which is comparable to what many other providers charge, but its higher plans are much more costly.

Notable features:

• A user interface that is both intuitive and contemporary.
• Smart automation techniques to make customer service easier, integrated game mechanics to increase agent productivity, and extensive multichannel capabilities to reach more users
• Portal customization, custom agent roles, custom ticket forms, custom URLs, custom applications, and more features are all available.
• Templates for tickets, articles in the knowledge base, and so forth.
• Chatbot, help widget, community forum, FAQs, and knowledge base are all included in this powerful self-service platform.

Re:amaze:

For small and medium organizations, Re:amaze is customer service, live chat, and help desk solutions. It’s less complicated than Zendesk and Freshdesk, but it’s still basic enough for novices to utilize.

Who it’s great for:

Small and medium businesses (SMBs)

Re:amaze pricing:

Re:amaze presently has three plans: Basic, Pro, and Plus, with monthly rates beginning at $20 per team member. There are no contracts or binding obligations with any of the pricing plans. Re:amaze also offers bespoke plans and volume-based pricing in addition to these options.

Notable features:

• Pricing plans that are flexible, making it appropriate for SMBs
• All price options include unlimited email inboxes.
• Ticket management characteristics of many types
• To simplify your process, use automation and rules.
• Customizable email look and hosted domain
• Status page, traditional chat mode, SAML/SSO integration, and more features are available.

HubSpot Service Hub:

Although HubSpot Service Hub has a robust feature set and ticketing system, it may not be the best fit for individuals who currently use a CRM.

It’s worth noting that HubSpot Service Desk and Zendesk have the same support mechanisms. If you’re on the free plan, for example, you can only ask questions on the community forums. Unless you upgrade to a Professional or Enterprise account, you won’t be able to contact HubSpot customer service.

Who it’s great for:

Small and medium businesses

HubSpot Service Desk pricing:

HubSpot Service Hub offers both free and premium services. All of the options also offer certain complimentary HubSpot CRM software capabilities. Pricing for paid plans is determined by the number of users as well as the services provided. The Starter plan costs $45 per month for two users and the Enterprise plan costs $1,200 per month for ten users.

Notable features:

• Live chat, conversational inbox, conversational bots, and meeting schedules are just a few of the features available.
• Gmail, Outlook, Facebook Messenger, and other Shopify applications are all integrated.
• Various survey methodologies, ticket pipelines, multi-currency support, and so on.

LiveAgent:

LiveAgent is a help desk tool for businesses who wish to provide assistance through phone, email, live chat, and social media. Because it incorporates auto-routing, back-end, and collaboration functions, it’s excellent if you have a large number of support agents. Note that unlike Gorgias and other help desk systems, LiveAgent does not offer chat to SMS messaging.

Who it’s great for:

Small and medium businesses.

LiveAgent pricing:

LiveAgent has three premium options and a free full-featured plan. With the free package, you receive one live chat button, one email address for ticketing, and one phone number for contact center help. Paid options start at $15 per month per agent for email ticketing alone, $29 per month per agent for ticket + chat, and $39 per month per agent for all-inclusive.

Notable features:

• Phone, email, live chat, and social media are all options for communication.
• On the internet or in mobile applications, provide a real-time chatbox or an email ticketing system.
• Ownership of tickets, automatic ticket routing, internal conversation, and more

The finest support desk is one that is customized for your Shopify store:

Every day, new and competent help desk ticketing solutions for Shopify businesses emerge, far outnumbering those on our list. As a result, choosing the finest help desk software for your company becomes more difficult.

Your objective, though, should be to discover a solution that is more than simply a terrific help desk system. You’ll also need a solution that serves as the greatest support desk for your shop and consumers, assisting you in increasing sales and loyalty.

Hopefully, this list has given you some ideas on where to begin. It’s time to take advantage of the free trials offered by these solutions and test the waters before putting a help desk to work for your eCommerce company.