If you are interested in acquiring a job as a valet, you should know how important your customers are. You have to be able to provide customer service and build customer loyalty. You have to be at your best in order to be great at your job. Let’s dive into how you can do just that.
1. Build relationships instead of focusing on selling
Customers prefer to go where they know and where they are appreciated. What sets you apart from other restaurants? Let it be the relationship that your client has with you not only as a valet service employee but also as someone who knows everything about the employer you work for and what is offered.
2. Exceed expectations
Nothing causes greater pleasure and surprise than to receive more than what was promised. Keep in mind that when it comes to taking care of the client, you should do what you can to make the client feel special.
3. Provide personalized attention
Call customers by name, that communication flows spontaneously and not with pre-established speech. You should treat each customer special, according to their rapport and personality.
4. Worry about having a motivated work team
If you own a valet company, it is ideal to pamper your employees and they will pamper customers.
5. Implement loyalty plans
Loyalty plans are a good way to build brand loyalty as the owner of a company offering valet service. Whether you can implement a program of accumulation of purchases by points, preferential treatment, etc.
6. Surprise with emotional details
From a handwritten letter to a birthday present, it is recommended that you use a valet parking service to surprise and pamper your client.
7. Take advantage of mistakes to win back the customer
As much as you try to do things in the best possible way, there is always the possibility that mistakes will be made. Even when a bad customer experience is generated, there is a way to compensate yourself. Even a mistake can be a great opportunity to demonstrate your commitment and regain a previously affected relationship.
8. Ask for suggestions and feedback
Customers have tips and suggestions that can help you improve. The problem is that you are not always truly willing to listen to them. Asking them to give you their own advice and suggestions and implement them, shows that you care and that you want to meet their needs and problems in a better way.
Having a highly qualified staff from the moment you enter the parking lot (valet parking), security, reception, waiters, or salespeople, the client will feel a bond of trust and true harmony (positive feelings) towards your brand, which will translate into sales and loyalty to your product or service. Now, it is time to apply for one of the valet jobs Denver CO-based has to offer. Make sure you are prepared to impress your customers, showing them impeccable service and protecting their prized property, which is their vehicle.